Wendy Knowler Consumer journalist

Wendy Knowler is one of SA's foremost consumer journalists, known for her columns published by TimesLIVE and her contributions to radio stations. She also hosts training workshops for businesses around SA. Her expertise is based on 20 years of mediating conflict between consumers and companies.

Wendy Knowler Consumer journalist
WENDY KNOWLER | Beware of tow truck drivers’ tricks

Customers generally don’t respond well to corporate attempts to pull the wool over their eyes.

Wendy Knowler Consumer journalist
WENDY KNOWLER | The man who paid 16 times more than he should have

Capetonian Brian Davey paid R16,850 to an unaccredited DStv installer - he should have paid less than R1,000

Wendy Knowler Consumer journalist
WENDY KNOWLER | To avoid a default judgment, make sure your creditors know your ...

A default judgment can be handed down against you if a letter of demand is sent to the ‘wrong’ address

Wendy Knowler Consumer journalist
WENDY KNOWLER | To avoid a default judgment, make sure your creditors know your ...

A default judgment can be handed down against you if a letter of demand is sent to the ‘wrong’ address.

Wendy Knowler Consumer journalist
Slides you can't expose to sun, tyre expiry dates, warranty T&Cs

Portia Dube's R1,850 slides shrank at least two sizes.

Wendy Knowler Consumer journalist
WENDY KNOWLER | When Takealot humans try to box clever with customers

I get a steady stream of complaints about returns that have been rejected for bizarre, unjustified reasons.

Wendy Knowler Consumer journalist
Shoppers breaking seals, letting air in, most likely cause of mouldy juice boxes

‘This looks like intestines or something. I’m disgusted and traumatised’

Wendy Knowler Consumer journalist
Cheap but not nasty — supermarket house brands are the consumer’s darling

These days the “house brands” aren’t limited to the boringly packaged cheapies. They’re also premium products taking on the high-end established ...

Wendy Knowler Consumer journalist
WENDY KNOWLER | Agree to a cellphone contract over the phone at your peril

Long-suffering Vodacom customer spent a year trying to reverse telesales laptop deal and stop debit orders coming off his bank account

Wendy Knowler Consumer journalist
Left to languish in Vodacom ‘customer care’ hell after dodgy telesales laptop ...

Long-suffering Vodacom customer spent a year trying to reverse telesales laptop deal and stop debit orders coming off his bank account.