'We're sorry' - Takealot apologises for payment problems

23 November 2018 - 08:11 By Odwa Mjo

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It has been a Black Friday for Takealot.com, with the site experiencing problems with credit card payments.
Image: Gallo Images/iStockphoto

Online retailer Takealot.com has been experiencing difficulties with processing credit card payments due to the record number of purchases.

Takealot.com kicked off its Black Friday deals at midnight, with significant volumes causing the site to malfunction.

'Your site is bombing out' - Takealot's Black Friday hits major glitches

Consumers say they can't complete their orders on Takealot.

News

5 years ago

“The failure to process transactions by the credit card payment provider unfortunately resulted in some of our customers experiencing difficulty processing credit card payments,” the online store said in a statement.

Takealot.com has encouraged customers to use alternative paying methods, such as EFT via iPay and Payfast.

“Our team is working through all affected transactions, manually, processing orders where payments were made but did not reflect on our site.”

This is the second year that Takealot.com has experienced malfunctions on Black Friday.

Some took to Twitter to express their disappointment with the functioning of the website.

Hi i paid online with my debit card and the money has left my account but on the website i havent had a confirmation, please help
— Lwando (@lwads11) November 22, 2018

Lol 2 years of black friday and you still cant prepare properly.
— Kyle Meyer (@Miracle_Salad) November 23, 2018

I miss https://t.co/yfsw5ybYNp 😞 @TAKEALOT needs to hire a new IT company. pic.twitter.com/aUgGIiC8Eo
— Willie Swart (@waswart) November 23, 2018

Looks like@TAKEALOT annual #BlackFriday crash strikes again. pic.twitter.com/7QxQLmiRQ4
— Its Ms Cleo to you ♔ (@the_cleof) November 23, 2018

#takealot payment issues. Money has left my account yet it still says awaiting payment. Do I have the TV or not?? 60162982
Why does your Call Center number not work?
— Gill Staniland (@gillstaniland) November 22, 2018

@TAKEALOT disappointed, y’all were so certain you were ready for Black Friday, then your site crashes again, like last year. Are we improving or just making comments about improving?
— Travel Savage (@TMId_) November 23, 2018

Thanks @takealot ...... site bombing out AGAIN....
— christo roos (@ChrisRosey8) November 23, 2018

@bonglez @Radio702 it’s only 07:15 and the https://t.co/krGUJvErTK website has already crashed. 😂 #blackfridaysa pic.twitter.com/QS5YxiqxRr
— Tiego ♛ (@tiegomj) November 23, 2018