A Cape Town grandmother is too traumatised to shop at Pick n Pay after staff allegedly scolded her and her grandson so severely over a broken chocolate bar that she lost consciousness. On Saturday a security guard and floor manager in a Mitchells Plain branch allegedly threatened Iris Beukes, 59, and her grandson Tylo, 5, after he apparently broke a Dairy Milk bar inside its packaging. Videos and photos of the pair sobbing on the floor went viral, raising an uproar online.Social media users have demanded a public statement, and some have vowed to boycott the store.Beukes said: "I don't know if I enter the shop if they will push me away. I don't know."According to Beukes, a security guard allegedly told her she must pay for the chocolate, which is usually priced at around R25.When Beukes said she did not have enough money, he called over a floor manager, who allegedly said: "If you don't buy this chocolate, then you must go to jail. The child must go to social services. I'm coming to fetch him."Beukes, who is diabetic, started panicking. Her trolley toppled and things started "rolling around".She fainted and, when she regained consciousness, she found herself on the floor crying.She claimed the security guard then tried to handcuff her."The manager asked me, if I don't have money, 'What am I doing in this shop?' But I am a grandmother and I have to buy stuff. I didn't come for my child to break a chocolate."Pick n Pay has released a statement: "We have apologised and stressed that our franchisee should have handled the situation better."Our customer is happy with our response and considers the matter to be resolved."The Times was unable to contact Beukes again yesterday.Shoprite has also recently come under fire after a Facebook post claimed a cashier in Pimville, Soweto, was so unwell that she served customers "with tears rolling down her eyes [sic]" while her supervisor showed no sympathy.A Shoprite Group spokesman declined to comment publicly on this case as "the group regards employee matters as confidential."..