Woolworths is recalling 11 259 pairs of sandals it sold after two customers cut their feet on the shoes’ strap.
The strap is covered with a gold-coloured metal and has with , and the retailer said it had “sharp edges that which can cause injury”, according to Woolworths managing director for clothing and general merchandise, Brett Kaplan.
A total of 13475 pairs of sandals are being recalled, including from the stores and from those it had sold.
He said the first customer to complain did not require medical attention. Following the complaint, the retailer claims it sent the sandal shoe for testing to see if it was an isolated incident.
When a second customer then complained so Woolworths removed all the sandals from the shelves.
The second complainant woman did sought medical attention but was not hospitalised, the store said.
The sandals, which cost R120 a pair, have been in store since July.
The shoes have the style number 502051096 under the strap. Owners of the shoes have been asked to come forward for a refund.
The sandals, in brown, white and black, were made in Asia.
Kaplan would not be drawn on the cost of the recall but said it was not a huge consideration for Woolworths.
“The cost has not been fully determined. It is more important to Woolworths that customers trust that we always respond in their best interests … The safety of our customers is our first priority.”
The last Woolworths recall was in September 2011, when a hot-water bottle was found to be leaking through a seam.
Investment Solutions economist Chris Hart said a recall was “extremely expensive” but it could limit brand damage.
“If you have a problem, hiding it can damage a brand.
“A recall shows that the retailer takes responsibility for the product. Whether it’s sandals or a car part, they are owning up to a problem,” he said.
This story was updated to correct the number of sandals involved.
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