“Qualifying customers will receive immediate relief through a 50% debt write-off. If the customer complies with all the requirements of the programme, which include keeping their current accounts up to date and allowing for regular inspection of metered services, then the remaining outstanding debt will be written off over a three-year period.”
The criteria to qualify for the programme will be:
• A write-off is only applicable to residential account holders.
• The account holder’s account balance is in arrears for more than 90 days as at June 30 2019.
• The combined gross income from all activities of the account holder and spouse must be between R4,750 and R22,000 per month.
• The market value of the property and all properties owned by the applicant must not exceed R600,000.
The city will embark on educational roadshows in August and the application process is scheduled to start in September.