IN HOUR CORNER
WENDY KNOWLER | Smooth call-centre operators: why even sell ouma a second phone contract?
Sales scripts never include a closing statement that sets out the deal clearly, and the elderly are often targets of this mischief
03 October 2021 - 17:48
As regular readers of this column will know, I have particularly strong feelings about the way telesales agents get people committed to cellphone contracts over the phone...
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