Twitter roasts Old Mutual after family takes 'corpse' to its offices to demand payment

20 November 2019 - 09:30 By Cebelihle Bhengu
Old Mutual has come under fire after the decision.
Old Mutual has come under fire after the decision.
Image: Supplied

Twitter is dragging banking and insurance group Old Mutual, after the company's alleged refusal to pay a KwaZulu-Natal family's claim. The family said the decision forced them to take the “corpse” to its offices to demand payment.

Slamming the group for its insensitivity, a tweep named “Confessions of a white man” shared the now viral video and tweeted, in part, “family brings their dead family member after @OldMutual refused to pay their policy benefit. What a shame.”

In the video, two women can be seen removing the “body” from Old Mutual offices, back into a hearse, with one of them asking, “had we not done this, when were they going to pay?”

A video of a frustrated family arriving at a KwaZulu-Natal Old Mutual branch with the “body” of a deceased loved one went viral on November 19 2019. The family was protesting the finance company's alleged refusal to honour a funeral policy.

Old Mutual responded to the backlash, confirming that it had paid the family. Describing the incident as “isolated but regretful”, it said it usually paid out policies within eight hours of a claim being made, but this case required “further assessments”.

The group said it would stay in touch with the family.

Tweeps aren't hearing any of it. Some have threatened to cancel their policies with Old Mutual, while others have shared their own horror stories. Here's a glimpse into the backlash: